PolyAI

Customer Service

The world's most lifelike voice AI agents.

PolyAI builds enterprise-grade voice AI agents that handle complex customer service conversations with a human touch [16, 20]. Founded in 2017 by Cambridge machine learning researchers, their Agentic Dialog Platform automates interactions across voice, chat, and SMS [20, 6]. PolyAI helps global brands improve customer experience and operational efficiency by resolving common customer requests like payments and bookings [6, 7, 12]. Their solutions are designed for resolution, not just deflection, ensuring natural and accurate customer interactions [7, 10].

Industry: Voice

Pricing: usage-based

Capabilities: accents, agent development kit (adk) for code & git workflows, agent studio (no-code & low-code configuration), and improve dialog agents, and interruptions, and sms channels, automate customer service across voice, build, chat, fraud, govern, handle complex customer conversations (e.g., human-like conversations and scalable solutions, integrate with existing crms and contact center systems, multilingual disputes), omnichannel coverage, outage, owl asr for understanding through noise, proprietary raven llm for sub-second answers and business rule adherence, provide natural, real-time interaction monitoring, rest apis for programmatic control, run, supports 24+ languages, triage

Tags: Conversational AI, Voice AI, Customer Service, Enterprise, Contact Center, Automation, LLM, AI Agent

• Is your pricing model usage-based?
• Does PolyAI hold ISO 27001 and SOC 2 Type II certifications?
• In which regions are PolyAI's APIs available?
• Does PolyAI support over 75 languages for customer service?
• Can PolyAI integrate with existing CRM and contact center systems?